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ISO/IEC 27001:2013 (SIS350425I102)

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Contact Centre Service Outsourcing

Personal Information Policy

Our company gains customer's trust, which is one of our most important concerns in all company activities, through its advanced call center and related business as an information-processing service company. We recognize that we have an important social responsibility to ensure that all private information of customers as well as of our employees which comes into our possession is dealt with in a secure and safe manner. Moreover, the following policies are enacted to ensure appropriate compliance with our stated security commitments.

1. Purpose

Leaders of IT-Communications Vietnam understand that information security and data security are also service quality as well as social responsibility of the company. We are committed to protecting the privacy of our customers and the personal information they provide. In addition, customer information submitted to us in response to requests for information via email or other approaches will be handled in accordance with this Privacy Policy.

By accessing our website and registering to contact, as well as providing personal information through the relevant services, you agree to be bound by this Privacy Policy. IT-Communications Vietnam may amend, update and supplement this policy at any time. The revision is in effect at the time we update it. After the privacy policy is updated, the user still using this website means that the user understands and agrees to the Privacy Policy of IT-Communications Vietnam.

2. Collecting Personal Information

1. Purpose of collecting personal information


  • Provide products and services, business purposes to better understand customer needs

  • Support customers when having questions in the fastest way

  • Prevent intrusions, account theft and fake activity

  • Communicate and work directly with customers related to the company 's services


2. Scope of personal information collection


While the specific personal information you submit through the website and through the relevant services may vary (depending on the product you request), there are eight main categories of personal information: We collect the following:

  • Surname, middle name and birth name; Other names (if any)

  • Date of birth

  • Sex

  • Home/mailing address, email address, phone number

  • Identity data, including nationality, country of residence

  • Personal photo and identification document details

  • National ID card/citizen identification number, passport number

  • Information about family relationships (parents, children)

3. Use of Personal Information

1. Scope of use of personal information

  • To provide the information you have requested, process the request for online work and for other purposes.In some cases, in order to provide and properly respond to your request, IT-Communications Vietnam may ask you to provide more information and the reasons for using it.

  • To further satisfy your requirements for products and services.

  • To contact you for the purpose of developing a business relationship

  • To respond to your request, or provide you with relevant information upon your request

  • To contact you for marketing purposes, e.g. customer surveys

  • To inform you about our consulting solutions

  • To comply with legal and regulatory requirements

  • To comply with instructions from a government or regulatory agency

  • In connection with any claim brought against, against or in connection with you in respect of any service provided by IT-Communications Vietnam

2. Right to consent to privacy policy


Use of the website and the services of IT-Communications Vietnam is completely voluntary; but if you decide to access, use or obtain any content or data made available through the website or related services, you will:

  • Consent to the collection and use of personal information

  • Allows us to disclose and forward personal information to Service Providers (Data Controllers) or Marketing Agents (Data Processors) and the parties mentioned in section 3. below.

3. Legal Right of Customer

  • We will not provide your personal information to any party unless this party agrees and/or commits to be bound by the terms of the protection of personal information under the Data Protection Decree. Personal data No. 13/2023/NĐ-CP

  • Transfer or transfer of information including sharing your personal information with certain service providers, or their marketing representatives with whom we have a business relationship

  • We may share your personal information with the following Parties:

  • IT-Communications Vietnam Company, our parent company, joint venture or affiliate; has its head office and any branch or representative office

  • Our insurers and advisors, including but not limited to consultants, accountants and lawyers

  • Any principal, assignee, participant or participant under the contract or intent of our rights or business

  • Any relevant government or regulatory agency, court or law enforcement agency

  • This information should be disclosed to anyone else for any of the purposes described in this Privacy Policy.

  • Any other party to whom you have consented to our disclosure of your personal information.

4. Manage Your Control​

Since this is your personal information, it is only reasonable that you have control over the personal information we hold about you.

  • You have the right to request to amend, update your personal information if the information is no longer accurate (for example, change of address or phone number…) and complete incomplete personal information.

  • You have the right to request that we delete, stop processing, limit the processing of your personal information, your right to provide your personal information and/or withdraw your consent to the processing of your personal information. personal message. This may not apply if there are other legal reasons to continue processing the information. Please note, we need you to prove who you are before we give you any information.

  • If you have any questions or concerns regarding privacy when using the website or any other matter (within our handling), please contact us via email: info@ or phone number: 028.6291.3321

4. Protection of Personal Information

  • IT-Communications Vietnam Company always attaches great importance to the protection of your personal information from unauthorized access by other parties. We will take reasonable security measures to prevent unauthorized copying, disclosure, collection, use or access of your personal information.

  • The parties to whom we may disclose your personal information may be located within or outside Vietnam. We may also store your data outside of Vietnam or other countries. In some of these countries, personal information security laws may not apply; that means your personal information may not be protected to the same extent as in Vietnam.However, in these cases, we will take reasonable security measures to ensure that your personal information is securely stored and handled and in accordance with this Privacy Policy.

  • Please note that you need to accept that no data transmission over the internet is completely secure. Although we will apply reasonable security measures to protect your personal information as outlined above, we cannot guarantee or warrant the security of any information; This includes personal information that you provide to us and you transmit this information at your own risk.

Personal Information Inquiry

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