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ISO/IEC 27001:2013 (SIS350425I102)
2021
2022
Contact Centre Service Outsourcing
AIV
AI Virtual Agent
AI voice response service for Call Centre
up to
of calls handled by virtual agents
80%
+
Conversion increase as compared to human agents
20%
x
Less cost spent on customer service
3
・Difficult to increase agents headcount during peak time
・Avoid to miss the opportunity to receive calls
(nighttime, weekends, holidays)
・Maintaining quality is difficult for agents working remotely
・Customer doesn't like IVR, especially press the button action.
Labor shortage
Salary increaesing
・Unstable to secure Human agents
・Increase in Call Centre operating costs
AI Virtual Agent will solve your problem
Supports both inbound and outbound calls
You can continue to use your existing phone number
Support multiple languages, it can also respond to calls from foreigners
Image of "AI Virtual Agent"
This line is busy right now. Currently supported by AI. Are you sure you want to continue?
Consumer
Call Centre
Nope!
Please wait till operator will be available
Wait human operator
Ok!
May I ask your name?
Continue by AI agent
With IVR, the customer will be asked to operate the dial tone, and it is likely that they will feel troublesome and hang up, but if AI responds by voice, the cut-off rate will be reduced. (comparison with our data)
・Information listening for callback
・Order reception
・Cancellation reception
・Change reception
Generate data into Excel or spreadsheets
It is also possible to integrate directly with your CRM.
Please contact us
Why many companies choose AI Virtual Agent?
Reason
01
Lowest price in the industry
Developed by a Call Center management company for its own use. Because we sell this know-how as a service, we are able to achieve low prices.
Reason
02
24/7 stable operation
Stable AI voice operation is possible 24/7
Reason
03
Service provided by professional Call Centre company
It is operated by a Call Center management company, we can always keep up with the latest call flows.
Multilingual
In addition to English, we also fully support Vietnamese and Japanese.
(Please contact us for other languages)
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