From Vietnam to the world - we are providing contact centre service globally
(in Vietnamese, English, Japanese and other languages)
2000
Founded
in
2000
FTE
Headcount
Contact Centre & BPO Service Outsourcing
IT-Communications Vietnam
is the best answer to solve
your customer services
Make Life Spark Brighter for Everyone Touched by IT-Communications Vietnam!
Mission
We strive to be a vital link that empowers our clients to maximize customer NPS and LTV, and grow sustainably together.
How Can We Respond to Evolving Customer Needs? With the theme “Let’s Redesign Your Customer Touchpoints,” we continuously challenge and refine conventional CS (Customer Support) and TS (Technical Support) methods to pursue and deliver truly outstanding results.
Vision
Strategy × DX × AI
We combine people and AI to create seamless, data-driven customer experiences.
By integrating human expertise with AI efficiency, we deliver strategic insights, 24/7 engagement, and exceptional value that exceed customer expectations.
Concept
Your Strategic Partner in Redesigning Customer Touchpoints
Let’s transform how you connect with your customers. We design optimal communication systems across all stages—front-end, reactivation, and back-end. By implementing effective customer management, we help drive customer development and maximize lifetime value (LTV) through the power of Strategy × DX × AI.
We Believe in The Power of Communication
All customer support on a single, one-stop platform
Contact Us
From a project with 1 seat to large-scale one with over 100 seats, in Vietnamese, English and/ or Japanese, we can quickly respond to your requirement. We cannot wait to communicate with your customers!
info@itcom21.com.vn
Tel: +84 (0)28 6291 3321
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Word, HCMC, Vietnam
