Company History
• Jul. 2013 – Commissioned by the Hokkaido Government for the Cool Hokkaido Leading Model Project
• Jul. 2014 – Commissioned by the Hokkaido Government for the Team Hokkaido Overseas Expansion Project (Corporate Collaboration Model)
• Sep. 2014 – Established IT-Communications Vietnam; initial office located in Ha Phan Building (District 1, HCMC)
• Oct. 2014 – Selected for the Overseas Expert Dispatch Program by The Overseas Human Resources and Industry Development Association (HIDA)
• Nov. 2014 – Launched contact center operations in Vietnam
• Jan. 2015 – Participated in the 1st Japan-Vietnam High-Level Agricultural Cooperation Dialogue
• Mar. 2015 – Held Grand Opening Ceremony at Ho Chi Minh Grand Hotel with 200 invited guests
• Aug. 2015 – Participated in the 2nd Japan-Vietnam High-Level Agricultural Cooperation Dialogue
• Sep. 2015 – Commissioned by the Hokkaido Government for the ASEAN New Market Development Model Project Utilizing Culture
• Apr. 2016 – CEO Takahiro Otsuka appointed as Cool Japan Producer by the Intellectual Property Strategy Headquarters of the Cabinet Office (term until Sep. 2024)
• Jul. 2018 – Opened food service business Meat Bank
• Oct. 2018 – Started insurance agency business
• Aug. 2019 – Relocated office to An Son Building (Binh Thanh Ward, HCMC)
• Feb. 2021 – Received IT Encouragement Award (New Normal Category) from the IT Association of Japan
• Mar. 2022 – Received IT Encouragement Award (Transformation Category) from the IT Association of Japan
• Oct. 2022 – Presented at Smart Banking event
• Nov. 2023 – Sponsored and exhibited at the Hokkaido Festival in Ha Long
• Jan. 2024 – Awarded by the Vietnam General Confederation of Labour (CDVN) as a company promoting employment growth
• Jun. 2024 – President Takahiro Otsuka honored by CDVN as an individual promoting employment growth
• Oct. 2024 – Relocated office to current location at 102 Nguyen Xi (Thuy Loi 4 Office Building, HCMC)
Contact Centre & BPO Service Outsourcing
IT-COMMUNICATIONS VIETNAM CO., LTD.
CEO:
Address:
Founded in:
Capital:
MST:
Otsuka Takahiro
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Ward., HCMC, Vietnam
9th September 2014
USD 800,000
0312962732
Our Journey
IT-Communications Vietnam is a leading BPO contact center service based in Ho Chi Minh, Vietnam, focusing on providing exceptional services to businesses looking to outsource their operations. With the goal of enhancing brand recognition, we are dedicated to offering multilingual BPO services in English, Japanese, and Vietnamese to clients worldwide. Located in Ho Chi Minh City, Vietnam, we strive to meet the needs of companies seeking reliable and efficient outsourcing solutions.
Greeting from our Leader
Otsuka Takahiro
大塚 隆博
General Director, CEO
Managing Director of the IT-Communications Inc., (Japan)
International Business Cooperation Officer (Commissioned by the Hokkaido Government)
We are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 25 years of call center operation experience in Japan, we are providing win-win contact center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
Philosophy
Make Life Spark Brighter for Everyone Touched by IT-Communications Vietnam!
We aim to inspire a new lifestyle where work and relationships bring not just success, but joy and brilliance to everyday life. At IT-Communications Vietnam, we embrace the 4 Says – Hello, Please, Apologize, Thank You – and the 4 Always – Smile, Patience, Empathy, and Commitment. By living these principles, we spark a chain of happiness that spreads beyond boundaries—within our teams and to the world we serve.
Mission
We strive to be a vital link that empowers our clients to maximize customer NPS and LTV, and grow sustainably together.
How Can We Respond to Evolving Customer Needs? With the theme “Let’s Redesign Your Customer Touchpoints,” we continuously challenge and refine conventional CS (Customer Support) and TS (Technical Support) methods to pursue and deliver truly outstanding results.
Vision
Strategy × DX × AI
We innovate customer experiences through a hybrid model of people and AI, becoming a strategic partner that bridges customers and businesses. Data-Driven Insights and Strategic Proposals: We analyze accumulated data to deliver well-informed, strategic recommendations. Optimized Human Involvement through AI: By leveraging AI, we allow human talent to focus on high-value, judgment-based interactions. Seamless Human-AI Collaboration: Through effective integration of people and AI, we enable 24/7, year-round customer engagement. Together, these elements empower us to overwhelm customer expectations and deliver exceptional experiences.
Concept
Your Strategic Partner in Redesigning Customer Touchpoints
Let’s transform how you connect with your customers. We design optimal communication systems across all stages—front-end, reactivation, and back-end. By implementing effective customer management, we help drive customer development and maximize lifetime value (LTV) through the power of Strategy × DX × AI.
Let’s redesign your customer touchpoints.
Theme of Our business - 4 ways Satisfaction
Improve competitiveness
Market expansion
Improve profitability
Improve customer satisfaction
Stable operation of customer support
Cost effective
Business expansion/Profitability improvement
Improve corporate value
Better Customer eXperience
Relief and trust
Delight and impression
Pride
Rewarding
Stability
Work in life
Better salary
Marketing Strategy Proposal from Customer Feedbacks
When acting on behalf of you, we are acting not only as your mouth but also as your eyes and ears. In today's ever-changing social and economic environments, it is crucial to keep adjusting marketing stragecy and activity swiftly and flexiblily. Our efficient customer handling and management based on the latest technology utilizing IT and web marketing enable us to discover potential requirements of your customers, which may dramatically ehnance business opportunity for you. We are here to assist every aspect of your marketing strategy.
Operation Improvements by Daily "PDCA" Cycle
We continuously seek for the best way to improve (Kaizen) our operations for optimal KPI and CX performance day-by-day.
Never-ending cycle of Analysis, Consideration, Planning and Action
At IT-Communications Vietnam, we uphold integrity, excellence, and innovation in all our endeavors. Our commitment to delivering high-quality BPO services is rooted in a culture of transparency, reliability, and continuous improvement. Join us in redefining the BPO experience.
Our Experiences
Telesales -
Insurance
As an agent of BaoViet, we have extensive experience and a proven track record in a wide range of products, including life and medical insurance. In telesales, our seasoned professionals provide accurate and valuable information tailored to the needs of end users.
Customer support - Ecommerce
We deliver end-to-end e-commerce contact center support — before, during, and after purchase — covering membership registration, payment method setup, return and payment change processing at checkout, as well as post-purchase upselling and cross-selling to maximize customer value.
Technical support -
home appliances
We provide end-to-end technical support call center services for home appliance manufacturers, covering warranty registration, initial defect claims, product usage guidance, and repair request handling to ensure seamless customer care.
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
We have experience in operating contact centre for various customers world-wide.
IT-Communications Group
Our group, IT-Communications, Inc. was founded in Sapporo, Japan in May 2000 and has been growing its business with is motto of "Informatiojn Technology + Communications". With its multi-skilled full-time employees we are providing contact centre services with high expertise.
info@itcom21.com.vn
Tel: +84 (0)28 6291 3321
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Word, HCMC, Vietnam
