Bridging Quality and Innovation
Since our foundation in 2014 in Vietnam, we have combined over a decade of operational excellence with cutting-edge AI technology to redefine BPO services in Vietnam.
Japanese DNA
Founded in Japan in 2000, we have delivered numerous projects with a strong focus on the Japanese market. With our parent company based in Japan, a commitment to Japanese-quality standards is embedded in our DNA.
Hybrid Talent
Developing high IT-literacy agents who are multilingual (Vietnamese, Japanese, English). Our talent pool bridges the gap between technology and human empathy.
Fast PDCA System
Real-time visualization through our proprietary QA system. We achieve industry-leading improvement cycles by integrating digital feedback directly into operations.
OUR FEATURES
Why Industry Leaders Choose Us
Designing
World-Class Connections from Vietnam.
OTSUKA Takahiro (大塚 隆博)
General Director, CEO
Managing Director of the IT-Com (Japan)
General Director of the Hokkaido Marketing Institute Research (Japan)
International Business Cooperation Officer (Hokkaido)
We are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 25 years of call center operation experience in Japan, we are providing win-win contact center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
Company History
• Jul. 2013 – Commissioned by the Hokkaido Government for the Cool Hokkaido Leading Model Project
• Jul. 2014 – Commissioned by the Hokkaido Government for the Team Hokkaido Overseas Expansion Project (Corporate Collaboration Model)
• Sep. 2014 – Established IT-Communications Vietnam; initial office located in Ha Phan Building (District 1, HCMC)
• Oct. 2014 – Selected for the Overseas Expert Dispatch Program by The Overseas Human Resources and Industry Development Association (HIDA)
• Nov. 2014 – Launched contact center operations in Vietnam
• Jan. 2015 – Participated in the 1st Japan-Vietnam High-Level Agricultural Cooperation Dialogue
• Mar. 2015 – Held Grand Opening Ceremony at Ho Chi Minh Grand Hotel with 200 invited guests
• Aug. 2015 – Participated in the 2nd Japan-Vietnam High-Level Agricultural Cooperation Dialogue
• Sep. 2015 – Commissioned by the Hokkaido Government for the ASEAN New Market Development Model Project Utilizing Culture
• Apr. 2016 – CEO Takahiro Otsuka appointed as Cool Japan Producer by the Intellectual Property Strategy Headquarters of the Cabinet Office (term until Sep. 2024)
• Jul. 2018 – Opened food service business Meat Bank
• Oct. 2018 – Started insurance agency business
• Aug. 2019 – Relocated office to An Son Building (Binh Thanh Ward, HCMC)
• Feb. 2021 – Received IT Encouragement Award (New Normal Category) from the IT Association of Japan
• Mar. 2022 – Received IT Encouragement Award (Transformation Category) from the IT Association of Japan
• Oct. 2022 – Presented at Smart Banking event
• Nov. 2023 – Sponsored and exhibited at the Hokkaido Festival in Ha Long
• Jan. 2024 – Awarded by the Vietnam General Confederation of Labour (CDVN) as a company promoting employment growth
• Jun. 2024 – President Takahiro Otsuka honored by CDVN as an individual promoting employment growth
• Oct. 2024 – Relocated office to current location at 102 Nguyen Xi (Thuy Loi 4 Office Building, HCMC)
OUR FEATURES
Track Record of Success
Insurance
Providing Telesales for Vietnam's largest insurer, balancing high profitable and efficiency.
Consumer Finance
We assist in strategic financial planning through advanced data analytics and IT tools.
Home Appliances
We provide seamless, end-to-end support, covering everything from pre-purchase consultations and installation guidance to comprehensive after-sales technical assistance
AI Project Support
We build and maintain highly effective and productive customer support systems through the synergy of human expertise and AI technology.
Marketing Strategy Proposal from Customer Feedbacks
When acting on behalf of you, we are acting not only as your mouth but also as your eyes and ears. In today's ever-changing social and economic environments, it is crucial to keep adjusting marketing stragecy and activity swiftly and flexiblily. Our efficient customer handling and management based on the latest technology utilizing IT and web marketing enable us to discover potential requirements of your customers, which may dramatically ehnance business opportunity for you. We are here to assist every aspect of your marketing strategy.
Operation Improvements by Daily "PDCA" Cycle
We continuously seek for the best way to improve (Kaizen) our operations for optimal KPI and CX performance day-by-day.
Never-ending cycle of Analysis, Consideration, Planning and Action
At IT-Communications Vietnam, we uphold integrity, excellence, and innovation in all our endeavors. Our commitment to delivering high-quality BPO services is rooted in a culture of transparency, reliability, and continuous improvement. Join us in redefining the BPO experience.
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
We have experience in operating contact centre for various customers world-wide.
Vietnam - Overseas Phone Line Integration
IT-Com Vietnam can make and receive calls from Vietnam using local phone numbers of the target countries. All calls are billed as domestic calls within those countries, with no international charges to Vietnam.
IT-Com Vietnam has a proven track record of operating this system for multiple projects, handling both inbound and outbound calls using Japanese, U.S., and other countries’ phone numbers directly from Vietnam.
IT-Communications Group
Our group, IT-Communications, Inc. was founded in Sapporo, Japan in May 2000 and has been growing its business with is motto of "Informatiojn Technology + Communications". With its multi-skilled full-time employees we are providing contact centre services with high expertise.
We have a seminar room and a kitchen studio that can be used for live streaming and seminars. Equipped with restaurant-grade kitchen facilities, the space is primarily used to share information and provide hands-on experiences related to Hokkaido’s food culture.
info@itcom21.com.vn
Tel: +84 (0)28 6291 3321
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Word, HCMC, Vietnam
