We, IT-Communications Vietnam, promises to our clients that we can help reducing their operational cost, which is fundamental element in one's budget, and at the same time, we can help them increase operational efficiency and thus increase their revenues; Running a contact centre is not just about handling phone calls and achieving KPI goals. We never compromise quality, as we are well aware of the risks associated with poor-quality customer experiences, such as brand and reputation risks and financial risks. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Therefore, we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we receive letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.

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Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 22 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.