ISO/IEC 27001:2013 (SIS350425I102)
2021
2022
Contact Centre Service Outsourcing
Our Products & Services
In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.
We make full use of our IT system and human resources to develop our business in a multifaceted manner.
Chúng tôi là Đại lý chính thức của Bảo hiểm Bảo Việt.
Click vào biểu tượng tại đây để thực hiện thanh toán
Insurance Agency
We are an Official Agent of Bao Viet Insurance. Our counselors will design and propose you the best insurance package most suitable.
Omni-channel SIP Telecom Service with AI Virtual agent
You can get Japanese phone number and use it, even if you stay in oversea you can make a call with Japanese domestic communication fee
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A CTI/PBX system designed specially for call center.
Native omni-channel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system
AIV
AI voice response service for Call Centre
Sometimes unexpected call volume spikes cause long wait for customers, lowering customer experiences. Our AI Virtual Agent resolves such issues - it can achieve 24/7 stable operations, regardless call volumes and/ or other factors. AI Virtual Agent is a cutting-edge voice bot system designed to handle customer contacts instead of human agents.
We achieve optimized contact centre operations with balanced utilization of human agents and AI agent.
up to
of calls handled by virtual agents
80%
+
Conversion increase as compared to human agents
20%
x
Less cost spent on customer service
3
