From Vietnam to the world - we are providing contact centre service globally
(in Vietnamese, English, Japanese and other languages)
300+
ACTIVE AGENTS
5
LANGUAGES
120+
PROJECTS MANAGED
ISMS
SECURITY STANDARD
The IT-Com Advantage
Optimizing the synergy between cost-effective Vietnam operations and world-class management standards.
Multi-lingual Mastery
Expert support in Japanese, Vietnamese, English, and Thai. Managed by on-site Japanese leadership ensuring zero communication gaps and premium quality.
AI-Driven DX Ops
Our proprietary AI QA system analyzes every interaction in real-time. Fast PDCA cycles drive rapid skill enhancement and measurable performance gains.
Uncompromising Security
ISO/IEC 27001 (ISMS) certified. From physical access control to enterprise-level data protection, your critical information is our highest priority.
Our Commitments:
Meeting the KPIs committed to clients
Delivering Beyond Expectations
Partners in Performance Excellence
Committed to Every Call, Every Client.
Contact Centre & BPO Service Outsourcing
Success Stories
Real-world solutions for global industry leaders
Improving response rates to 95% via AI-Hybrid Voice bot Solutions
OPEX -20% CSAT +15%
24/7 Global Roadside Assistance Management from Vietnam Hub
99.9％ UPTIME GLOBAL READY
We provide a full range of telemarketing services—including telesales, customer support, and marketing research—through multiple channels such as phone, email, chat, social media, and AI tools.
Our operations are designed for scalability, enabling us to flexibly adjust capacity to meet fluctuating demand while maintaining consistent service quality during both peak and off-peak periods.
With our proprietary QA system, every interaction is analyzed and evaluated in real time. This enables a fast PDCA cycle that continuously enhances agent skills and performance, leading to measurable improvements in sales targets, KPI achievement, and customer satisfaction.
We are committed to delivering quality that drives results—supporting our clients in maximizing both revenue and brand value. That is our mission.
IT-Communications Vietnam is the best answer to solve your customer services
Make Life Spark Brighter for Everyone Touched by IT-Communications Vietnam!
Mission
We strive to be a vital link that empowers our clients to maximize customer NPS and LTV, and grow sustainably together.
How Can We Respond to Evolving Customer Needs? With the theme “Let’s Redesign Your Customer Touchpoints,” we continuously challenge and refine conventional CS (Customer Support) and TS (Technical Support) methods to pursue and deliver truly outstanding results.
Vision
Strategy × DX × AI
We combine people and AI to create seamless, data-driven customer experiences.
By integrating human expertise with AI efficiency, we deliver strategic insights, 24/7 engagement, and exceptional value that exceed customer expectations.
Concept
Your Strategic Partner in Redesigning Customer Touchpoints
Let’s transform how you connect with your customers. We design optimal communication systems across all stages—front-end, reactivation, and back-end. By implementing effective customer management, we help drive customer development and maximize lifetime value (LTV) through the power of Strategy × DX × AI.
We Believe in The Power of Communication
All customer support on a single, one-stop platform
Contact Us
From a project with 1 seat to large-scale one with over 100 seats, in Vietnamese, English and/ or Japanese, we can quickly respond to your requirement. We cannot wait to communicate with your customers!
info@itcom21.com.vn
Tel: +84 (0)28 6291 3321
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Ward, HCMC, Vietnam
Telesales
Our telesales service goes beyond simple outbound calling.
We take a strategic, data-driven approach to maximize results—from refining target lists and improving call scripts to analyzing conversations through our QA system, ensuring continuous improvement in lead conversion and closing rates.
Customer Support
Our customer support team provides multi-channel service—via phone, email, chat, and social media—to maximize customer satisfaction.
Through our QA system, we analyze every interaction and use real-time feedback and training cycles to continuously enhance service quality.
Marketing & Research
In our marketing and research services, a dedicated team collects and analyzes market, customer, and competitor data from multiple perspectives.
We conduct both quantitative surveys and qualitative interviews to deliver actionable insights that support clients’ strategic decisions.
OTSUKA Takahiro
GENERAL DIRECTOR, CEO
IT-Com Vietnam
Designing
World-Class Connections from Vietnam.
"Our mission extends beyond mere outsourcing. We combine AI technology with human empathy to create exceptional value between brands and their customers."
IT-Com Vietnam is a hybrid organization that marries the meticulous quality of Japanese management with the vibrant dynamism of Vietnam. Our guiding formula, "Strategy × DX × AI," is a proven equation for accelerating business growth in an ever-evolving digital landscape.
By breaking through barriers of language and culture, we deliver the spirit of Japanese hospitality to the global stage. Join us as we redefine the next generation of customer experience.