IT-Communications Vietnam Co., Ltd
A call center with a Cutting-Edge Systems & Skills and a Sincere Telemarketing Services
A Member of the IT-Communications Group
Our aim is to bring heart moving experiences Exceeding Face-to-face meetings
Information Technology
+
Communication
By integrating your Web marketing and our telemarketing service, we will dramatically raise success potential of your business.
Why IT-Communications Vietnam?
Marketing Strategy Proposal
Marketing Strategy Proposal
Swift and flexible marketing activity is required to fit the ever-changing social and economic environment. We propose efficient customer handling and management based on the latest technology system utilizing IT and Web marketing. By discovering potential requirement of clients and by responding to it, we dramatically enhance business opportunities of our clients and assists every aspect of their customer marketing strategy.
Resonable Price
Our low cost operation is achieved by high efficiency operation, which is supported by full time employees with multiple skills and flexible work rotations.
Geographical Advantages
Our center is located in Binh Thanh Dist. of Ho Chi Minh City, convenient location to hold regular meeting with our clients, as well as ad-hoc/urgent meetings whenever needed. This attractiveness of the location also brings benefits in recruiting, allowing us to increase staff quickly and flexibly, whenever needed.
In-depth Analysis and Resource Optimization
Through in-depth Analysis followed by resource management optimization, we are able to assign appropriate number of agents to each job, based on the transferred call volume analysis. This helps us to achieve high service levels with reduced abandoned calls while minimizing idle times of our agents.
Information Security and Protection
We recognize our social responsibility to ensure all the private information which come to our possession, such as the ones belong to our customers as well as our employees, are handled in secure and safe manner.
Our solution
In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one screen on one system, making true omni-channel call center system.
Our Experiences
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
Our joy is the "Thank you" we get from our customers
Our job is not just handling phone calls.
Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.
Otsuka Takahiro
(大塚 隆博)
General Director (CEO)
Greetings from our Leader
Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same.
We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments.
With over 20 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
News Topics
The office will be expanded to the 7th floor on 1st June 2021
Other Products & Services
”The Future of Children” x "Logical Thinking Power"
To make a logical thinking method for K-12, educational products developed in Japan
A CTI/PBX system designed specially for call center.
Native omnichannel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system
Online Business Matching Service Between Vietnam and Japan
Online consulting to a company who wishing to expand into Vietnam.
Our Ambition
To provide "smiles" and "impressions" to everyone involved, including colleagues, customers, and business partners, and to create "fans" who are respected and supported by people.
IT-COMMUNICATIONS VIETNAM Co., Ltd
6-Floor, 178/8 Nguyen Van Thuong st, Ward 25,
Binh Thanh Dist., Ho Chi Minh City, Vietnam
Contact
Contact Form：
IT-Communications Group
IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees.
Contact
IT-COMMUNICATIONS VIETNAM Co., Ltd
6-Floor, 178/8 Nguyen Van Thuong st, Ward 25,
Binh Thanh Dist., Ho Chi Minh City, Vietnam
Contact Form：
IT-Communications Group
IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees.
Sapporo Head Office
Nagoya Branch
Tokyo Head Office
Osaka Branch
Sendai Center
Sendai 2nd Center
Sapporo 2nd Center
Kushiro Branch
