ISO/IEC 27001:2013 (SIS350425I102)
2021
2022
Contact Centre Service Outsourcing
IT-Communications Vietnam is the answer to solve your customer services
Well-trained and Experienced Agent
Self-developed Omni-Channel and AI system
High-Level Information Protection Manamgement
Running your own contact centre brings you so many challenges
- Recruitment and labor management
- Physical space
- Introduction and operation of the system
- Sales management and KPI measurements
By outsourcing your contact centre to IT-Com Vietnam, you can leave those challenges to a professional with proven track record and focus on your core businesses
We are contact centre with self-developed cutting-edge systems and people with skilled providing sincere telemarketing services
Our aim is to bring heart-moving experiences exceeding face-to-face meetings through technology
We provide high-quality contact center services by accurately grasping and analyzing customer needs and situations utilizing verious channels (voice and non-voice), and by accurately designing scripts that thoroughly follow the PDCA cycle. From telesales, research, technical services to lead generation, we will help you with our extensive know-how and achievements.
Supported by
Voice and Non-Vice Channels
Well-trained and Experienced Agent
Agents are our key assets. Your projects will be supported and operated by our well-trained full-time employees with adequate skill sets
Flexible Meet Our Customer's Demand
Focusing on target KPIs, we flexibly design our operations according to requirements of each of our client
High Level Information Protection
Your confidential data and information is safe at our hands. We handle your confidential information such as customer information and/ or trade secrets in a systematic and appropriate manner.
Self-developed Omni-Channel System
Our proprietary telephone system integrates social media, telephone and other technologies and supports "AI Virtual Agent"
Business domain as a professional contact centre
Customer Support
We provide support to your customers just like our own, and increase your fans
Our wide area of expertise includes technical support, such as analyzing problems, dispatching, technicians and / or replacement products, taking customers orders, checking delivery status, processing payments on various method, and solving problems for individual customers.
Telesales
We will assist your customers and lead them to purchase your products
Through telephone conversations and/ or text chat, we will introduce your products and services to your potential customers, providing customized proposals and optimized solutions according to the requirement of each customer. We can also provide prospect customers and conduct various marketing researches.
BPO
You can leave your administrative works to us an focus on the areas which truly require your expertise
Data entry/import, website updates, social media monitoring, data analysis and many more... your day may be occupied by those miscellaneous tasks. Please leave them to us, and focus on the areas which truly require your attention.
IT-Communications Vietnam is an ICT company that combines IT technology and communications
AIV
AI voice response service for Call Centre
Sometimes unexpected call volume spikes cause long wait for customers, lowering customer experiences. Our AI Virtual Agent resolves such issues - it can achieve 24/7 stable operations, regardless call volumes and/ or other factors. AI Virtual Agent is a cutting-edge voice bot system designed to handle customer contacts instead of human agents.
We achieve optimized contact centre operations with balanced utilization of human agents and AI agent.
up to
of calls handled by virtual agents
80%
+
Conversion increase as compared to human agents
20%
x
Less cost spent on customer service
3
From Vietnam to the world - we are providing contact centre services globally.
(in Vietnamese, English, Japanese and other languages)
We have been operating contact centres supporting many customers world-wide.
An example of experience;
Insurance/ Financial
Telesales
Delivery
Confirmation/ Change
Home Appliance
Technical Support
Company
Rep. phone reception
Ecommerce
Order/ Inquiry
Hospital, Clinic
Booking/ Change
Lead Generation
Potential List Generation
Marketing Research
Analysis
Founded in
2000
Employee of Numbers
2,000
* Figures are for the entire group
ISO/IEC 27001:2013
(SIS350425I102)
We handle information appropriately as an ISO27001 certified company.
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Contact Us
From a project with 1 seat to large-scale one with over 100 seats, in Vietnamese, English and/ or Japanese, we can quickly respond to your requirement. We cannot wait to communicate with your customers!
Email:
Tel:
