Contact Centre & BPO Service Outsourcing
Philosophy
Make Life Spark Brighter for Everyone Touched by
IT-Communications Vietnam!
We aim to inspire a new lifestyle where work and relationships bring not just success, but joy and brilliance to everyday life.
At IT-Communications Vietnam, we embrace the 4 Says – Hello, Please, Apologize, Thank You – and the 4 Always – Smile, Patience, Empathy, and Commitment.
By living these principles, we spark a chain of happiness that spreads beyond boundaries—within our teams and to the world we serve.
Mission
We strive to be a vital link that empowers our clients to maximize customer NPS and LTV, and grow sustainably together.
How Can We Respond to Evolving Customer Needs?
With the theme “Let’s Redesign Your Customer Touchpoints,”
we continuously challenge and refine conventional CS (Customer Support) and TS (Technical Support) methods
to pursue and deliver truly outstanding results.
Vision
Strategy × DX × AI
We innovate customer experiences through a hybrid model of people and AI, becoming a strategic partner that bridges customers and businesses.
Data-Driven Insights and Strategic Proposals:
We analyze accumulated data to deliver well-informed, strategic recommendations.
Optimized Human Involvement through AI:
By leveraging AI, we allow human talent to focus on high-value, judgment-based interactions.
Seamless Human-AI Collaboration:
Through effective integration of people and AI, we enable 24/7, year-round customer engagement.
Together, these elements empower us to overwhelm customer expectations and deliver exceptional experiences.
Concept
Your Strategic Partner in Redesigning Customer Touchpoints
Let’s transform how you connect with your customers.
We design optimal communication systems across all stages—front-end, reactivation, and back-end.
By implementing effective customer management, we help drive customer development and maximize lifetime value (LTV) through the power of Strategy × DX × AI.
Shared BPO Platform for the Vietnam Market
we are now developing a new shared BPO platform
designed specifically to help small and medium-sized businesses like yours
manage customer support, reservations, and inquiries more efficiently.
Our goal is to provide a cost-effective, flexible solution that lets you
outsource these essential functions—without the need to hire and
train in-house staff—so you can focus on growing your core business.
📞 Call Handling (Inbound/Outbound)
💬 Multi-Channel Support
📋 Customized Scripts & FAQs
📈 Daily Logs & Monthly Reports
Service Overview
How do we respond to the various demands of our customers?
Our company provides BPO services, including call centers, through channels customized to customer needs in multiple languages. We are committed to achieving KPIs and enhancing customer satisfaction. Our goal is to maximize the value of our client companies.
Providing comprehensive “Experience” for the customer high satisfaction
Our aim is to bring heart-moving experiences exceeding face-to-face meetings through technology
We are ISO27001: 2022 (ISMS) certificated and manage information accordingly.
Customer Support
貴社のファンを増やし、最高の顧客サポート体験をご提供します。
Our wide area of expertise includes technical support, such as analyzing problems, dispatching, technicians and / or replacement products, taking customers orders, checking delivery status, processing payments on various method, and solving problems for individual customers.
Telesales
貴社のファンを増やし、最高の顧客サポート体験をご提供します。
Through telephone conversations and/ or text chat, we will introduce your products and services to your potential customers, providing customized proposals and optimized solutions according to the requirement of each customer. We can also provide prospect customers and conduct various marketing researches.
BPO
貴社のファンを増やし、最高の顧客サポート体験 をご提供します。
Data entry/import, website updates, social media monitoring, data analysis and many more... your day may be occupied by those miscellaneous tasks. Please leave them to us, and focus on the areas which truly require your attention.
Flexible Meet the Customer's Demand
Focusing on target KPIs, we flexibly design our operations according to requirements of each of the client
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AI FAQ Suggestion & Assessment
AI FAQ suggestion and AI QA systems will support human agents in real time to improve customer experience.
By attaching a QR code for connectting to a chat bot to products, customers are encouraged to resolve issues themselves by interacting with the bot, thereby expecting to reduce the number of incoming phone calls and etc..
Select or combine these to efficiently redesign your contact center operations.
From Vietnam to the world - we are providing contact centre services globally.
(in Vietnamese, English, Japanese and other languages)
Founded in 2000
FTE Headcount 2,000
* IT-Communications グループ全体の数値です
We have been operating contact centres supporting many customers world-wide
The choice of IT-Communications Vietnam is the answer to maximizing efficiency, customer satisfaction, and KPI results.
Contact Us
From a project with 1 seat to large-scale one with over 100 seats, in Vietnamese, English and/ or Japanese, we can quickly respond to your requirement. We cannot wait to communicate with your customers!
Email:
Tel:
Address:
10 & 11F Thuy Loi 4 office Bldg., 102 Nguyen Xi, Binh Thanh Word, HCMC, Vietnam
MST: 0312962732