Our aim is to bring heart moving experiences Exceeding Face-to-face meetings
a call center with a cutting-edge system & skills and a sincere telemarketing services
AI Virtual Agent
- Indistinguishable from human
- Highly accurate
- Voice and digital
- Inbound and outbound
- In multiple languages
- Stable customer service 24/7
- Uniform operational quality
- Cheaper cost compared to HR
Conversational AI to boost operational efficiency and deliver a better customer experience
We are promoting Digital Transformation (DX) with the aim of completely stable Call Center operation 24 hours, 7 days by "AI virtual agents".
Can I help you?
I support your inquiry.
In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony is supporting AI virtual agent.
Human resources development
Our job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.
By integrating your Web marketing and our telemarketing service, we will dramatically raise success potential of your business.
Marketing Strategy Proposal
Marketing Strategy Proposal
Swift and flexible marketing activity is required to fit the ever-changing social and economic environment. We propose efficient customer handling and management based on the latest technology system utilizing IT and Web marketing. By discovering potential requirement of clients and by responding to it, we dramatically enhance business opportunities of our clients and assists every aspect of their customer marketing strategy.
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
The Reason to choose IT-Communications Vietnam
Reasonable Price with High Performance Result
Advanced Own Develop Call Center System
High Level Protection Customer Information
Flexible Meet Customers' Needs
received the 2021 IT award (encouragement award: new normal domain) from IT Association in japan
Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 20 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
Greetings from our Leader
General Director (CEO)
Between IT-Com Vietnam and PGT holdings formally has became an important partner in the "Cyber-Telephony" solution strategy.
An Son Bldg. office expanded
The office expanded to the 7th floor on
In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.
Other Products & Services
We support the Sustainable Development Goals (SDGs) advocated by the United Nations and will contribute to the realization of a sustainable society toward the achievement of the SDGs.
SDGs is an abbreviation for "Sustainable Development Goals".
The SDGs were adopted at the United Nations Summit in September 2015 and are the goals set by 193 UN member states to achieve in the 15 years from 2016 to 2030.
We will work with the active and realize "integration of business activities and SDGs".
IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees.
Sapporo Head Office
Tokyo Head Office
Sendai 2nd Center
Sapporo 2nd Center