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Chúng tôi là Đại lý chính thức của Bảo hiểm Bảo Việt.

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Our aim is to bring heart moving experiences Exceeding Face-to-face meetings

a call center with a cutting-edge system & skills and a sincere telemarketing services


AI Virtual Agent

- Indistinguishable from human
- Highly accurate
- Voice and digital
- Inbound and outbound
- In multiple languages

- Stable customer service 24/7

- Uniform operational quality

- Cheaper cost compared to HR

Conversational AI to boost operational efficiency and deliver a better customer experience

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We are promoting Digital Transformation (DX) with the aim of completely stable Call Center operation 24 hours, 7 days by "AI virtual agents".

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Can I help you?

​I support your inquiry.


In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony is supporting AI virtual agent.


Human resources development

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Our job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.


By integrating your Web marketing and our telemarketing service, we will dramatically raise success potential of your business.

Marketing Strategy Proposal

Our Experiences

Marketing Strategy Proposal
Swift and flexible marketing activity is required to fit the ever-changing social and economic environment. We propose efficient customer handling and management based on the latest technology system utilizing IT and Web marketing. By discovering potential requirement of clients and by responding to it, we dramatically enhance business opportunities of our clients and assists every aspect of their customer marketing strategy.


- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)

- international market surveys (ASEAN countries) (outbound)

- customer support for cloud computing applications (inbound)

- sales promotion and marketing activities (outbound) 

- arranging appointments for B2B and B2C (outbound)

- back-office outsourcing (HR tasks and data entry works)

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The Reason to choose IT-Communications Vietnam

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Reasonable Price with High Performance Result

Advanced Own Develop Call Center System

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Professional Staff

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High Level Protection Customer Information

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Flexible Meet Customers' Needs

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received the 2021 IT award (encouragement award: new normal domain) from IT Association in japan 


Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 20 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam. 

Greetings from our Leader


Otsuka Takahiro

大塚 隆博

General Director (CEO)

News Topics


May 2022

Between IT-Com Vietnam and PGT holdings formally has became an important partner in the "Cyber-Telephony" solution strategy.

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March 2022

Online payment

The partnership with Onepay has made it possible to make online payments for insurance premiums safely and easily.

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December 2021

IT award in Japan

We received the IT Encouragement Award from the IT Association, an affiliated organization of the Ministry of Economy, Trade and Industry of Japan, as an excellent system compatible with New Normal.

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June 2021

An Son Bldg. office expanded

The office expanded to the 7th floor on


In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.


Other Products & Services


Insurance Agency

We are an Official Agent of Bao Viet Insurance. Our counselors will design and propose you the best insurance package most suitable. 

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Business Process Outsourcing

We meet the needs of various BPOs, from data entry to envelope shipping, data surveys and Contents moderator.

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Staffing Agency Service

Work from 1 day to full time job, we support your working style! Find your suitable working style, get fulfilling days.

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Omni-channel SIP Telecom Service with AI Virtual agent

You can get Japanese phone number and use it, even if you stay in oversea you can make a call with Japanese domestic communication fee


”The Future of Children” x "Logical Thinking Power"

To make a logical thinking method for K-12, educational products developed in Japan

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Offline Marketing

We support a wide range of offline events, test marketing, etc..

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A CTI/PBX system designed specially for call center.

Native omni-channel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system

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Online Business Matching Between Vietnam and Japan

Online consulting to a company who wishing to expand into Vietnam.


Materials Importation from Japan

We are operating food materials such as beef, seafood, rice, sake and etc are importing from Japan to distribute to a restaurant and so on in Vietnam.

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SDGs Declaration

We support the Sustainable Development Goals (SDGs) advocated by the United Nations and will contribute to the realization of a sustainable society toward the achievement of the SDGs.


SDGs is an abbreviation for "Sustainable Development Goals".

The SDGs were adopted at the United Nations Summit in September 2015 and are the goals set by 193 UN member states to achieve in the 15 years from 2016 to 2030.

We will work with the active and realize "integration of business activities and SDGs".




Thanks for submitting!



6-Floor, 178/8 Nguyen Van Thuong st, Ward 25,

Binh Thanh Dist., Ho Chi Minh City, Vietnam

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 IT-Communications Group

IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees. 

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Sapporo Head Office

Nagoya Branch

Tokyo Head Office

Osaka Branch

Sendai Center

Sendai 2nd Center

Sapporo 2nd Center

Kushiro Branch