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Chúng tôi là Đại lý chính thức của Bảo hiểm Bảo Việt.

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IT Award

We got "Information Technology Award" 2 years in a row (2021 and 2022)


2021 New Normal Domain

2022 Business Transformation Domain


IT Institute

Japan Institute of IT


We are a contact center operation company for outsourcing

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IT-Communications Vietnam

Our aim is to bring heart moving experiences exceeding "Face-to-Face" meetings

A contact center with an own developed cutting-edge system & abilities and a sincere telemarketing services

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In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony is supporting AI virtual agent.

AI Virtual Agent


- Indistinguishable from human
- Highly accurate
- Voice and digital
- Inbound and outbound
- In multiple languages

- Stable customer service 24/7

- Uniform operational quality

- Cheaper cost compared to HR

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Conversational AI to boost operational efficiency and deliver a better customer experience

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Can I help you?

​I support your inquiry.

We are promoting Digital Transformation (DX) with the aim of completely stable Call Center operation 24 hours, 7 days by "AI virtual agents".

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Cyber-Telephony support Working from home (WFH) 100%. Agents can work and be managed anywhere in the world.

Cyber-Telephony received IT award from IT Institute in japan in 2021 and 2022, two years in a row

Human resources development

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Our job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.

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We develop human resources by hiring full-time employees and have introduced a fair evaluation system based on the KPI results. Career up plan, Development training programs according to grades and implement career advancement systems according to grades. The employee is aware of what kind of evaluation he / she has received and how he / she can be promoted based on that evaluation, thus our agents are working with high motivation.

4 Directions Good is Our Business Theme

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Improve competitiveness

Market expansion

Improve profitability

Improve customer satisfaction

Better Customer eXperience

Relief and trust

Delight and impression

Stable operation of customer support

Cost effective

Business expansion/Profitability improvement

Improve corporate value




Work in life

Better salary


Marketing Strategy Proposal

Marketing Strategy Proposal
Swift and flexible marketing activity is required to fit the ever-changing social and economic environment. We propose efficient customer handling and management based on the latest technology system utilizing IT and Web marketing. By discovering potential requirement of clients and by responding to it, we dramatically enhance business opportunities of our clients and assists every aspect of their customer marketing strategy.


Improving the operation by daily PDCA cycle image

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We chase the best way to improve (Kaizen) the operation day-by-day to get the best KPI and CX

Continue a process: Analysis, Consideration, Make a plan and Action


The Reason to choose

IT-Communications Vietnam

Our Experiences

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Reasonable Price with

High Performance Result

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Professional Staff

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Advanced Own Develop

Call Center System

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High Level Protection

Customer Information

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Flexible Meet Customers' Needs

- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)

- international market surveys (ASEAN countries) (outbound)

- customer support for cloud computing applications (inbound)

- sales promotion and marketing activities (outbound) 

- arranging appointments for B2B and B2C (outbound)

- back-office outsourcing (HR tasks and data entry works)

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We have experience to operate the contact center for many customers in the world.

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Otsuka Takahiro

大塚 隆博

General Director (CEO)

Greetings from our Leader


IT-Communications Vietnam proimse to the clients that we can reduce the cost of operations that is fundamental concurrently we can increase our operational efficiencies we can increase revenues. We are always aware of many risks as well such as financial, brand and reputation, it's not only achieve the target KPI  and customer satisfactions. Because of that this is not to compromise at all on quality. Our tasks is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Therefor we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.

Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 22 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam. 

News Topics


December 2022

Headquarter office expanded

The office expanded in the headquarter building.


July 2022

Headquarter office expanded and main reception floor changed from 6F to 8F.

Headquarter office's main reception floor changed to 8F.


May 2022

Between IT-Com Vietnam and PGT holdings formally has became an important partner in the "Cyber-Telephony" solution strategy.

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June 2021

An Son Bldg. office expanded

The office expanded to the 7th floor on


Other Products & Services


In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.

We make full use of our IT system and human resources to develop our business in a multifaceted manner.


Insurance Agency

We are an Official Agent of Bao Viet Insurance. Our counselors will design and propose you the best insurance package most suitable. 

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Business Process Outsourcing

We meet the needs of various BPOs, from data entry to envelope shipping, data surveys and Contents moderator.

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Staffing Agency Service

Work from 1 day to full time job, we support your working style! Find your suitable working style, get fulfilling days.

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Omni-channel SIP Telecom Service with AI Virtual agent

You can get Japanese phone number and use it, even if you stay in oversea you can make a call with Japanese domestic communication fee


”The Future of Children” x "Logical Thinking Power"

To make a logical thinking method for K-12, educational products developed in Japan

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Offline Marketing

We support a wide range of offline events, test marketing, etc..

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A CTI/PBX system designed specially for call center.

Native omni-channel call center system that integrates SNS, SMS, video phone and other channels into one screen and one system

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Online Business Matching Between Vietnam and Japan

Online consulting to a company who wishing to expand into Vietnam.


Materials Importation from Japan

We are operating food materials such as beef, seafood, rice, sake and etc are importing from Japan to distribute to a restaurant and so on in Vietnam.

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SDGs Declaration

We support the Sustainable Development Goals (SDGs) advocated by the United Nations and will contribute to the realization of a sustainable society toward the achievement of the SDGs.


SDGs is an abbreviation for "Sustainable Development Goals".

The SDGs were adopted at the United Nations Summit in September 2015 and are the goals set by 193 UN member states to achieve in the 15 years from 2016 to 2030.

We will work with the active and realize "integration of business activities and SDGs".




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8-Floor, 178/8 Nguyen Van Thuong st, Ward 25,

Binh Thanh Dist., Ho Chi Minh City, Vietnam

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IT-Communications Group

IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees. 

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Sapporo Head Office

Nagoya Branch

Tokyo Head Office

Osaka Branch

Sendai Center

Sendai 2nd Center

Sapporo 2nd Center

Kushiro Branch

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