We are a contact center operation company for outsourcing
Our aim is to bring heart moving experiences exceeding "Face-to-Face" meetings
A contact center with an own developed cutting-edge system & abilities and a sincere telemarketing services
In order to meet today's various communication requirements, call centers nowadays are required to be capable in handling Zalo, messengers, Video calls and other communication channels as well as legacy telephones and emails. At the same time, agents are required to be multi-tasked, thus need to operate multiple systems and multiple terminals, prepared for each channel. It is also a challenge for call center managements to manage the distribution of human resources and equipment for each channel. IT-Communications Vietnam has successfully integrated those various channels into one system, making true omni-channel call center system named Cyber-Telephony. The Cyber-Telephony is supporting AI virtual agent.
AI Virtual Agent
- Indistinguishable from human
- Highly accurate
- Voice and digital
- Inbound and outbound
- In multiple languages
- Stable customer service 24/7
- Uniform operational quality
- Cheaper cost compared to HR
Conversational AI to boost operational efficiency and deliver a better customer experience
Can I help you?
I support your inquiry.
We are promoting Digital Transformation (DX) with the aim of completely stable Call Center operation 24 hours, 7 days by "AI virtual agents".
Cyber-Telephony support Working from home (WFH) 100%. Agents can work and be managed anywhere in the world.
Cyber-Telephony received IT award from IT Institute in japan in 2021 and 2022, two years in a row
Human resources development
Our job is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Thus we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.
We develop human resources by hiring full-time employees and have introduced a fair evaluation system based on the KPI results. Career up plan, Development training programs according to grades and implement career advancement systems according to grades. The employee is aware of what kind of evaluation he / she has received and how he / she can be promoted based on that evaluation, thus our agents are working with high motivation.
4 Directions Good is Our Business Theme
Improve customer satisfaction
Better Customer eXperience
Relief and trust
Delight and impression
Stable operation of customer support
Business expansion/Profitability improvement
Improve corporate value
Work in life
Marketing Strategy Proposal
Marketing Strategy Proposal
Swift and flexible marketing activity is required to fit the ever-changing social and economic environment. We propose efficient customer handling and management based on the latest technology system utilizing IT and Web marketing. By discovering potential requirement of clients and by responding to it, we dramatically enhance business opportunities of our clients and assists every aspect of their customer marketing strategy.
Improving the operation by daily PDCA cycle image
We chase the best way to improve (Kaizen) the operation day-by-day to get the best KPI and CX
Continue a process: Analysis, Consideration, Make a plan and Action
The Reason to choose
Reasonable Price with
High Performance Result
Advanced Own Develop
Call Center System
High Level Protection
Flexible Meet Customers' Needs
- insurance products sales (outbound)
- remote customer support (e.g. e-commerce) (inbound)
- international market surveys (ASEAN countries) (outbound)
- customer support for cloud computing applications (inbound)
- sales promotion and marketing activities (outbound)
- arranging appointments for B2B and B2C (outbound)
- back-office outsourcing (HR tasks and data entry works)
We have experience to operate the contact center for many customers in the world.
General Director (CEO)
Greetings from our Leader
IT-Communications Vietnam proimse to the clients that we can reduce the cost of operations that is fundamental concurrently we can increase our operational efficiencies we can increase revenues. We are always aware of many risks as well such as financial, brand and reputation, it's not only achieve the target KPI and customer satisfactions. Because of that this is not to compromise at all on quality. Our tasks is not just handling phone calls. Due to the nature of voice-only communication, it is not always easy to make customers feel comfortable. Therefor we are committed to make our every communication "sincere" enough for our customers to imagine our face, aiming for their "thank you" words. Sometimes it goes beyond it and we received letters of gratitude from happy customers. Moments like this bring us great joy and make us feel the sense of fulfillment.
Technological advancement of the internet has significantly changed the way of distributing information, and effective user of Artificial Intelligence (AI) technology is about to move it further ahead. However, it is not the technology but the human which moves the heart of other people and brings satisfaction to them, and thus even if the method of communication is changed, the essence of it stays the same. We, IT-Communications Vietnam, provide call center service of the new era, with the concept of "Information Technology + Communication", utilizing the cutting-edge systems and technologies flexibly fitting to today's diversified environments. With over 22 years of call center operation experience in Japan, we are providing win-win call center services which bring success for our clients and their customers as well as we, IT-Communications Vietnam, in the market of Vietnam.
Headquarter office expanded
The office expanded in the headquarter building.
Cool Japan Producer
Our CEO, Otsuka, has been appointed as Cool Japan Producer of the Cool Japan Strategy (Cabinet Office in Japan).
The Smart Banking Summit
Our CEO Mr. Otsuka will make a speech at the Smart banking summit (at Marriott hotel in Hanoi) in Oct. 2022.
The Customer Support Symposium
Our CEO Mr. Otsuka will make a speech at the Customer Support Symposium (at Prince hotel in Tokyo) in Sep. 2022.
Team Building in Mui Ne
ITV was able to go on a company trip for the first time in three years to Mui Ne with over 100 staff.
Headquarter office expanded and main reception floor changed from 6F to 8F.
Headquarter office's main reception floor changed to 8F.
Between IT-Com Vietnam and PGT holdings formally has became an important partner in the "Cyber-Telephony" solution strategy.
An Son Bldg. office expanded
The office expanded to the 7th floor on
Other Products & Services
In addition to call center services, we also provide various services that utilize high-skilled human resources and call center systems independently.
We make full use of our IT system and human resources to develop our business in a multifaceted manner.
We support the Sustainable Development Goals (SDGs) advocated by the United Nations and will contribute to the realization of a sustainable society toward the achievement of the SDGs.
SDGs is an abbreviation for "Sustainable Development Goals".
The SDGs were adopted at the United Nations Summit in September 2015 and are the goals set by 193 UN member states to achieve in the 15 years from 2016 to 2030.
We will work with the active and realize "integration of business activities and SDGs".
IT-Communications founded in Sapporo, Japan since May 2000 and has been driving company growth through "Information technology + Communication. "We are aiming for high expertise and operations by multi-skilled permanent employees.
Sapporo Head Office
Tokyo Head Office
Sendai 2nd Center
Sapporo 2nd Center