A Call Center with a Cutting-Edge System & Skills and a Sincere Telemarketing Service

+84-28-6291-3321

SERVICE OFFERING

Customer satisfaction and correspondence with customers to improve our service.
Customized Calling Programs for Your Organization

INBOUND
  • TECHNICAL SUPPORT

    We work with your business to ensure our agents become true extensions of your team, knowledgeable in your products and services, taking a professional approach to your customer concerns. Through our own help-tree support system or integration with your CRM, we can assist you in bridging the gap with your customers by providing 24×7×365 Technical Support via phone, chat, and/or email.

  • INQUIRY AND COMPLAINT HANDLING

    Your customer service may be receiving the bulk of your customer complaints, as well as questions and transactions. Is this department ready to handle the challenge of a frustrated, angry customer? Complaint management is a specialised skill; by outsourcing this service to ITComs you can be assured your customer complaints are being dealt with by a professional, dedicated and experienced Complaint Handling team who will work hard to satisfy and retain your customers. Our Communicators are trained to take ownership of every complaint through to its resolution.

  • E-COMMERCE OR TV SHOPPING ORDER TAKING

    We offers fully integrated web-based order taking services on a 24x7x365 basis. We have the capacity and capability to handle any call volume and any size of product catalog. We offer real-time inventory tracking to maintain a seamless sales channel & use scripted up-sell and cross-sell techniques to increase the average value of each order.

  • 24x7x365 HOTLINE AND HELPDESK

    Allow us to answer all of your calls so you can concentrate on the other important aspects of your business, or have us take your after-hours and weekend calls so you have peace of mind knowing your customers are being taken care of around-the-clock. There is no need to establish your own staff, buy your own equipment and worry about telephone service reliability. ITComs will take care of all that.

  • CUSTOMER CARE

    Customer care services are crucial, and we at ITComs are well aware of that. Through years of experience, we have honed skills & have acquired knowledge that make us experts in the industry. If you choose to partner with us, we will put to use every resource & skill to make sure that your company gets the best customer service.

  • EVENT & TRADE SHOW REGISTRATION

    If you need help with the registration process for your event, We can handle your event registration call overflow needs 24x7x365 days a year. Not only can we provide support during the day when your agents are busy, but we can provide after hours support when your staff leaves for the evening, and we are here for you on weekends too!

OUTBOUND
  • CUSTOMER SATISFACTION & FEEDBACK

    We call your customer and provide customer feedback questionnaire to find out how satisfied your customers are, find ways to improve your product or service, and identify customer advocates who really love your product. Companies around the world with the best customer satisfaction and feedback all have one thing in common. They all really care about their customers and allocate resources to ensure they have a top quality customer feedback questionnaire.

  • PRODUCT/SERVICES PROMOTION

    IT-Communications Sales Agency acts as an outsourced sales team, either augmenting the existing in-house sales function or acting as the dedicated outsourced sales team.

  • PAYMENT & CONTRACT RENEWAL REMIND

    The payment reminder service was created and developed to assure the payment flow constancy by decreasing the customers’ late payments. Our communicators contact the customers that are late with the bill payments and negotiate new deadlines, pursuing the recovery of the whole amount, in the shortest period of time. We keep a payment timetable and we also monitor the results of the actions.

  • MARKET RESEARCH AND SURVEYS

    We conduct market research surveys that effectively measure the data you want to collect and track. Skilled at handing market research surveys, opinion polling and data collection services for many marketing research firms and other businesses can take advantage of these same tools. We'll use efficient and accurate data collection methods that ensure statistically reliable results on gathering critical marketing data, customer buying habit, and overall satisfaction levels for our clients. We provide telephone surveys, interviews and opinion polling services that can reveal trends in your industry and marketplace.

  • COLD CALLING MARKETING CAMPAIGNS

    We have a deep understanding of how businesses work and the importance of handling a planned B2B cold calling telemarketing campaign. Your company and sales professionals can concentrate on making the sales, while we handle the cold calling for your telesales and telemarketing campaign. Our cold calling services can help you define your market, introduce your new product or services, get new prospects and increase your bottom line.

BUSINESS DEVELOPMENT
  • BUSINESS DEVELOPMENT AND SALES OUTSOURCING

    By outsourcing your business development activities, we save you from recruiting, capabilities, interviewing, screening, hiring, training, managing, monitoring, coaching, counseling, firing and replacing sales staff– all of which will add burden to your human resources team and sales overhead.

  • DATABSE UPDATE AND MANAGEMENT

    We’ll contact your database by telephone confirming and updating critical data elements along with other valuable business information you may or may not have contained within the file

  • APPOINTMENT SETTING

    We know how to maneuver through a gatekeeper, sometimes the gatekeeper is the decision maker! We work with you to develop the right appointment setting script to handle any objections and obstacles that may prevent an appointment from occurring.

  • BUSINESS TO BUSINESS TELEMARKETING

    IT-Communications has perfected the business to business telemarketing experience by introducing products & services professionally, we don’t just read telemarketing scripts, we engage business people over the telephone, and conduct a brief needs analysis before ever asking for a sale.

  • LEAD GENERATION

    Leads are developed using our dialing systems which help our representatives navigate through the scripts and collect the right data. Our Representatives are consultative, attempting to understanding your customers needs and collect comments.

  • DIRECT SALES AGENT

    IT-Communications Sales Agency acts as an outsourced sales team, either augmenting the existing in-house sales function or acting as the dedicated outsourced sales team. We create long-term partnerships that add value through a combination of high quality day-to-day support, expert project delivery and well considered strategic advice.

  • CHANNEL SALES BUSINESS DEVELOPMENT

    Channels are the means by which you sell products to your customers. The more sales channels you use, the more customers you can reach. But each channel adds costs. By being your extended business development team, we can assist you in finding the right channel partner to establish in a new market. We offer customized search service to identify your most productive channels to market and help you to drive and align your channel management initiatives.